FREQUENTLY ASKED QUESTIONS
ORDERING + PAYMENT + MESSAGES
How do I place an order?
It’s easy! Order online at thetastytraycompany.com or call us at 314.422.0974.
Can I place an order with multiple delivery addresses?
Of course! Call us at 314.422.0974 to set up an order with multiple delivery addresses.
What occasions can the trays be used for?
They are perfect for hostess & housewarming , condolence and shivas, dinner parties, family gatherings, bridal suites & rehearsal dinners, corporate, thank you & referral gifts, get well & hospital visits, holiday celebrations, grad parties, teacher gifts, new baby and many more!
Can I add a personal message?
At checkout add your own personal message and we’ll include it on a matching gift enclosure card.
What forms of payment do you accept?
Visa, MC, Amex and Paypal.
DELIVERY + WARM WEATHER
When will my tray be delivered?
At checkout, you’ll find a calendar to choose the date of your preferred delivery. Due to the nature of our products, our policy is to call the recipient before delivery to confirm someone is available to receive the tray. We must have a name, street address, apartment/suite number, city, cell and home phone number. If we do not speak with the recipient prior to delivery, we will call the purchaser to discuss delivery options. Due to the perishability of the products, this is especially important during warm weather. We will not leave trays at the door unless the recipient confirms this. Pick up is also available at our Chesterfield location.
What is your delivery area?
We currently deliver within a 20-mile radius from Chesterfield. If outside our radius, call us for rates.
Do you ship out of state? Shipping is available during cooler months. We use UPS GROUND and USPS. If you need EXPEDITED SHIPPING, please contact us BEFORE YOU PLACE AN ORDER. Shipping rates are based on size of tray, weight, destination and packaging materials. If you have multiple gifts going to different locations, call us to order at 314.422.0974.
How will my order be delivered?
We hand deliver each tray. During inclement weather, we use protective bags.
What are the delivery charges?
The delivery charge is $15 (per location) within a 20-mile radius from our Chesterfield location. If multiple locations are required, each delivery is $15.
How will my tray be delivered to a business, hospital, nursing home or school?
We deliver to a front desk, security desk, or receptionist. We are not allowed to deliver to a patient, classroom or student room. We are not responsible for any tray that is improperly handled after delivery. Please provide all details needed for a successful delivery including the correct spelling of the name, address, building name, room number and phone number.
Can I pickup my tray from your location?
Yes, and there is NO CHARGE. If ordering online, please select “Will Pick UP” at check out. Call 314.422.0974 or email to make arrangements for a date & time to email@example.com.
Will my tray look like the photos on your website?
We try very hard to be consistent in our presentation and make our trays look like the photos. However, we're always getting in delicious, new products to keep our trays unique and appealing .
Will I receive an order confirmation?
Yes. If you place your order online, you will see a confirmation page after we process your order. We recommend that you print this confirmation page and keep it for your records. We will also send you an email confirmation after you place your order, whether you order online or by phone. If you do not receive an order confirmation email, it is possible that your email address was entered incorrectly. Please notify us if you do not receive an email confirmation.
Can I cancel/change my order?
As orders are received, we start working on them right away. We accept cancellation/ changes within 1 hour of placing the order. If you need to cancel or make a change within the hour,please call us directly at 314.422.0974 to expedite this.
INGREDIENTS + STORAGE
What type of products do you use?
We use a variety of high quality dried fruits, chocolates, candy and nuts. We're happy to share with you the products we have in stock. For more information on our products, call 314.422.0974 or email to firstname.lastname@example.org.
How long will cello wrapped trays stay fresh?
Due to perishability , the products are best consumed within a couple of weeks from delivery/pickup.
How should I store leftover products?
Any leftover products should be stored in an airtight container.
Can I customize a tray?
Just ask! We always do our best to put together a tray you will like! We use a variety of great products to make beautiful and tasty trays.
Are the products Kosher?
Yes, our products are certified kosher by manufacturer. Trays are prepared in non-kosher facility.
Do you offer dairy free, gluten free, sugar free and nut free options?
Not at this time.
What is your return policy?
Due to the nature of the perishable items, we cannot accept returns.
Our goal is to make ordering from The Tasty Tray Company easy and efficient. We love our customers and appreciate your business. Who can we make smile for you?